Client's Charter of Mahathir Mohamad Public Library

 

• To fulfill information needs of our customers in the area of teaching-learning, research, consultancy, professional development and life-long learning by providing access to relevant sources of information, collections, quality services and facilities.

 

• To provide efficient and user-friendly counter service.

 

• To complete borrowing, returning, renewing and reserving transactions within two (2) minutes for each library items.

 

• Ensure the provision of library materials obtained through the Library Material Act, 1986 (Act 331) and the purchase of reference and referral within the time period specified.

 

• Ensure that services provided can solve user problems more effectively.

 

• Referral services are available to help you to keep track of information is no more than one (1) day.

 

• Applying technology in library services to make sure all work in the library become more faster and easier.